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Legal

Terms of Service

Last updated: 2026-07-03 (added: school & student roles, minors, school materials, governing law). Plain-English summary below; the full text is the source of truth.

1. What ACE Learning is

ACE Learning is an English-as-a-second-language platform that uses AI agents to deliver lessons, evaluate answers, score pronunciation, and surface progress dashboards. The platform is provided by ACE Learning ("we", "us") to students, teachers, and school administrators.

2. Your account

• You are responsible for the credentials you create and the activity on your account.
• You may not share your account or attempt to access another person's account.
• If your school owns the account, the school administrator may revoke access at any time.

3. Schools and invited students

When you join ACE through a school's invitation, the school is our customer and decides who has seats, which classes you belong to, and which staff can see your learning progress. For the personal data processed in that relationship, the school acts as the controller and ACE Learning operates the platform on the school's behalf (see the Privacy Policy for details). If your school ends its contract or revokes your seat, your access through that school ends too.

4. Minors

Students under the age of majority in their province or country may only use ACE through a school account. By inviting a minor student, the school confirms it has obtained the required parental or guardian consent. We do not offer direct sign-up to minors.

5. School materials

PDFs, curricula, class recordings, and other materials a school or teacher uploads remain the school's property. By uploading them, the school grants ACE Learning a limited licence to process those materials solely to provide the service — for example, generating lessons and exercises from them for that school's students. We do not use school materials to serve other customers.

6. Acceptable use

• No abuse, harassment, illegal content, or attempts to interfere with the platform's operation.
• No automated scraping, mass-account creation, or reverse engineering of the AI agents.
• We may suspend accounts that violate these rules without prior notice.

7. AI-generated content

Lessons, exercises, feedback, and scores are produced by AI models. They may contain mistakes. Use them as a study aid alongside a human teacher; do not treat them as the only source of truth. Teachers may override AI grades at any time. CELPIP practice scores are estimates for study purposes only — they are not official scores, and ACE Learning is not affiliated with or endorsed by the CELPIP program.

8. Payments and refunds

Where the platform charges for lessons or subscriptions, the billing terms are described at checkout. Refunds follow the policy stated at that point of sale.

9. Limitation of liability

ACE Learning is provided "as is" without warranties. We are not liable for indirect or consequential losses (e.g. an exam result based on platform feedback). Liability is capped at the amount paid for the service in the preceding 12 months.

10. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in it. Disputes will be resolved in the courts of Ontario, Canada. Nothing in this section removes consumer protections you are entitled to under the mandatory laws of the place where you live.

11. Changes to these terms

We may update these terms. Material changes will be communicated in-app or by email at least 30 days in advance. Continued use after the effective date counts as acceptance.

12. Contact

Questions? Email legal@acelearning.ca.

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Legal

Privacy Policy

Last updated: 2026-07-03 (added: PIPEDA, named sub-processors, school-controller roles, localStorage, clarified retention). Written for LGPD (Brazil) and PIPEDA (Canada). Plain-English summary below.

1. Who is responsible for your data

If you signed up directly with ACE Learning, we are the controller of your personal data. If you joined through your school's invitation, the school is the controller for the data processed in that relationship and ACE Learning processes it on the school's behalf as its operator/service provider — direct your requests to the school first, and we'll support them. Either way, you can reach our privacy officer at dpo@acelearning.ca.

2. What we collect

• Account data: name, email, password (hashed), phone (verified by SMS code), native language, current English level, learning goal, optional photo and bio.
• Learning data: lessons, test answers, pronunciation recordings, study-time events, AI-coach conversations.
• Technical data: IP address, user-agent, device type, anonymized usage analytics.
• Marketing attribution (only if you arrive via a campaign link): the source label captured from the URL.

3. Why we collect it (legal basis)

• Contract — to deliver the lessons you signed up for.
• Legitimate interest — to keep the platform secure (rate limits, captcha) and to improve features.
• Consent — for marketing emails. Opt-in only; you can withdraw at any time from your account. Under PIPEDA, we collect, use, and disclose personal information only with meaningful consent and for the purposes described here.

4. Who sees your data

• Your teacher and your school's administrators (per the school's seat assignment).
• Trusted sub-processors, listed below. We do not sell personal data.
• AI model vendors receive learning data to generate the response, but do not use it for further training (per their enterprise terms).

Sub-processors we use: Google Cloud (hosting and storage, us-central1, USA), Anthropic (AI lessons and grading), OpenAI (AI features and images), ElevenLabs (voice synthesis), AssemblyAI (speech transcription), Stripe (payments), Twilio (SMS verification codes), Resend (transactional email), Cloudflare (Turnstile bot protection). Data is hosted in the United States; by using the platform you acknowledge this cross-border transfer.

5. How long we keep data

• Active accounts: retained while the account is in use.
• Audio recordings (pronunciation attempts, speaking practice, class recordings, generated podcasts): deleted automatically after 12 months. Scores and transcripts derived from them are kept.
• Account deletion: on request to your school or to dpo@acelearning.ca, we delete or anonymize your personal data within 90 days, except where law requires longer retention (e.g. billing records).

6. Your rights (LGPD & PIPEDA)

You can request, at any time, to:

• Confirm whether we hold your data.
• Access a copy of your data.
• Correct inaccurate data.
• Anonymize, block, or delete unnecessary data.
• Withdraw any consent you previously gave.
• Receive your data in a portable format.
• Challenge our compliance (PIPEDA) — you may also complain to the Office of the Privacy Commissioner of Canada or, in Brazil, to the ANPD.

Email dpo@acelearning.ca to exercise any of these rights. We respond within 15 days.

7. Cookies and local storage

We use a session cookie (ace_session) to keep you signed in. The browser's localStorage holds interface preferences and in-progress work (e.g. draft answers, selected voice) on your device; it is not used for advertising or cross-site tracking. No third-party advertising cookies.

8. Security

Passwords are hashed (bcrypt). Data is encrypted in transit (HTTPS) and at rest (Cloud SQL native encryption). Captcha (Cloudflare Turnstile) protects the signup and login endpoints from automated abuse.

9. Changes to this policy

We may update this policy. Material changes will be communicated in-app or by email at least 30 days in advance.

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